Customer Service Clerk

Customer Service Clerks have a variety of duties such as offering advice and information to customers, solving problems and handling complaints, updating records, taking orders and selling products or services.

Department: Administration

Reports to: Manager of Retail

We are proud to be an EEO employer, maintain a drug-free workplace and perform pre-employment substance abuse testing.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

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Please email your resume to: CPrice@mcp-mail.com

 

Duties & Responsibilities:

  • Serves customers by providing information, responding to requests, resolving problems, and collecting revenue

  • Initiates service by recording requests; forwarding to dispatching

  • Updates job knowledge by participating in educational opportunities

Required Skills & Abilities:

  • Provides information to customers by verifying understanding of request; answering questions; offering assistance

  • Initiates service by recording requests; forwarding to dispatching

  • Collects revenue by receiving and recording payments

  • Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments

  • Improves quality results by evaluating processes; recommending changes

  • Responsible for entering data into Syspro, filing and coordination with internal departments

  • Accomplishes customer service and organization mission by completing related results as needed

Education & Experience:

  • University/college degree is an asset

  • Familiarity with office software and phone systems a plus

  • Previous experience, especially in particular industry, preferred

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer

  • Must be able to lift up to 15 pounds at times