Customer Service Coordinator

CSR often interface with customers by phone or email. Responsibilities include handling customer questions or requests, processing phone orders, entering data into a computer, preparing invoices and providing the status of product orders or services.

Department: Administration

Reports to: Manager of Retail

We are proud to be an EEO employer, maintain a drug-free workplace and perform pre-employment substance abuse testing.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

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Please email your resume to: CPrice@mcp-mail.com

 

Duties & Responsibilities:

  • Responds to customer’s inquiries regarding the organization’s products or services

  • Determines best method to ensure customer satisfaction and adherence to the organization’s policies

  • Coordinates with appropriate departments to ensure customer satisfaction

  • Informs customers of standard procedures or resolution of issues

  • Follows up, either verbally or in writing, both appropriately and timely

  • Must be knowledgeable of the organization’s policies, procedures, practices, products and services

  • Responsible for order management by handling all the details from purchase order to shipment of product

  • Relationship development

  • Serves as primary contact with accounts

  • Verifies order accuracy, pricing discounts and customer details

  • Maintains detailed files for documentation

  • Initiates Invoices, Return Authorizations, Credits/Debits, Billbacks, etc. 

  • Works closely with manufacturing personnel to meet customers’ requirements

  • Provides customers with accurate product, pricing and delivery information

  • Obtains accurate information relating to shipment dates and expected date of delivery

  • Monitors scheduled shipment dates to ensure timely delivery and expedite as needed

  • Generates repeat sales by providing product and technical information in a timely manner

  • Educates customers about terminology, features, services and benefits in order to improve sales and customer satisfaction

  • Other tasks as required

Required Skills & Abilities:

  • Proven customer service skills

  • General Microsoft Office skills (Outlook, Excel, Word)

  • Superb verbal skills – must be able to explain fairly technical information clearly after learned

  • Excellent written skills – must be able to communicate via phone, fax, and email effectively with customers

  • Organizational skills

  • Ability to multi-task

  • Ability to handle time-sensitive tasks and timely follow up in a high expectation environment

  • Excellent and confident customer support skills and positive disposition

Education & Experience:

  • High School diploma or GED equivalent preferred

  • 1- 3 years of proven relevant experience.